At Reservation Destination (ResDest) we are dedicated to providing exceptional services to our member properties. Established in 2003  ResDest has grown to become a trusted partner for tourism properties throughout Namibia. In collaboration with The Portfolio, we ensure that each property receives the specialized attention it deserves, allowing us to focus on reservations and administration while The Portfolio handles marketing and representation. Together, we form The ResDest Portfolio, representing a diverse collection of independently owned and managed lodges.

Comprehensive Reservation Management

At Reservation Destination, we take the hassle out of handling reservations. Our team manages the entire booking process from start to finish, ensuring a seamless experience for both our properties and their guests. Services include:

• Reservation Processing: Handling all aspects of reservations, including invoicing and debt collection.
• Guest Communication: Ensuring guests are accurately informed about their bookings, leaving the lodge team free to provide unforgettable holiday experiences.
• Efficient Record-Keeping: Maintaining accurate records, managing contracts, and performing competitor analysis to keep our properties competitive.

Tailored Marketing and Promotion

Through our partnership with The Portfolio, we offer a robust marketing strategy tailored to the unique qualities of each property. Our marketing services include:

• Representation and Promotion: Promoting portfolio properties to intermediaries and in tourism brochures and websites.
• Publicity Material Management: Storing and distributing promotional materials to all known intermediaries.
• Advertising Opportunities: Maximizing exposure through strategic advertising and promotional campaigns.

Industry Expertise and Support

Our team’s extensive experience in the travel industry allows us to provide invaluable support and advice to our member properties. We offer:

• Market Research and Development: Identifying new market leads and developing existing ones to expand your reach.
• Regular Updates: Keeping partners informed with news, changes, and activity reports.
• Industry Education: Organizing educational visits to lodges and participating in local and international tradeshows.

Collaboration and Networking

We believe in the power of collaboration. By working closely with tourism bodies and maintaining ongoing dialogue with lodge owners, we ensure optimum exposure and support. Our services include:

• Joint Marketing Activities: Coordinating joint marketing efforts, networking events, and hospitality planning.
• Budget Planning: Assisting with budget planning to ensure efficient allocation of resources.

Choose Reservation Destination

When you partner with Reservation Destination, you join a dynamic, experienced team committed to increasing your occupancy and raising your profile in the tourism industry. We understand that each property is unique, and we tailor our services to meet your specific needs. With us, your business becomes our business, and we are dedicated to helping you succeed.

Why Choose Us?

• Professional approach with a deep understanding of the industry’s unwritten rules.
• Collaborative team effort to ensure success.
•  Dedicated to providing accurate information to guests, enhancing their overall experience.
• Proven capability to increase occupancy.

Join Reservation Destination and experience the benefits of a team that has your best interests at heart, working tirelessly to make your business as successful as possible.